Land Transport Authority

Taxis and the LTA


The LTA regulates the provision of taxi services in Singapore by:


What are the Quality of Service (QOS) and Taxi Availability (TA) standards?

The QoS is a way of monitoring the service and safety performance of taxi operators and drivers. It’s how we ensure that commuters are satisfied with the level of service received.

LTA oversees the performance of all taxi operators across these measures:

  • Taxi booking service
  • Safety
  • Taxi Drivers’ Conduct

View the latest Quality of Service (QoS) Results

LTA also recognises the need to ensure that there is adequate taxi supply on the road when demand is at its peak and also the need for general taxi availability throughout the day. The TA standards are set in a way to ensure that taxis are better utilised and made more available on the roads to serve commuters.

The performance of the taxi companies for the TA standards will be measured on a monthly basis, starting from 1 January 2013.

View the latest Taxi Availability (TA) Results

Apart from the above, monthly surveys/audits are also conducted to collect feedback from commuters:

  • Public Opinion Surveys – conducted monthly to rank the various taxi companies.
  • Mystery Customer Audits – monitor service levels and rank various taxi companies based on quantifiable service delivery measures (e.g. driver service, ride experience).
  • Waiting time at taxi stands - conducted monthly to find out the average waiting time at major taxi stands in the city at hourly intervals between 5pm - 12am.

View the latest Public Opinion Survey Results

View the latest Mystery Customer Audit Results

View the latest results of the average waiting time at taxi stands for the following clusters:



Taxi Information System (TIS) trial

To help taxi commuters save time, the LTA has launched the Taxi Information System (TIS) trial at seven selected taxi stands on 5 November 2014.

With a taxi information system using real-time information about commuter demand, it allows LTA to monitor real-time commuter demand and provide this information to taxi companies, alerting their drivers to locations with high demand.

The one year TIS trial will available at the following seven selected taxi stands: 

  • OG People’s Park (Upper Cross Street)
  • Hitachi Tower (Collyer Quay)
  • Lucky Plaza (Orchard Road)
  • HarbourFront Centre (Telok Blangah Road)
  • VivoCity (Telok Blangah Road)
  • Ngee Ann City (Orchard Turn)
  • Keck Seng Tower (Cecil Street)

During the trial, taxi commuters can view real-time images of taxi stand queue and find out the average passenger waiting time* at MyTransport.SG.

You may also access the taxi stand information on your mobile phone via the MyTransport.SG mobile app, which is now available for Android users at Google PlaySM. It will be available for iPhone users at a later date. 

Read more about the TIS trial in this brochure
Press Release: New Taxi Information System Trial

*Average passenger waiting time will be available by end 2014.