Land Transport Authority

Taxis and the LTA


The LTA regulates the provision of taxi services in Singapore by:


What are the Quality of Service (QOS) and Taxi Availability (TA) standards?

The QoS is a way of monitoring the service and safety performance of taxi operators and drivers. It’s how we ensure that commuters are satisfied with the level of service received.

LTA oversees the performance of all taxi operators across these measures:

  • Taxi booking service
  • Safety
  • Taxi Drivers’ Conduct

View the latest Quality of Service (QoS) Results

LTA also recognises the need to ensure that there is adequate taxi supply on the road when demand is at its peak and also the need for general taxi availability throughout the day. The TA standards are set in a way to ensure that taxis are better utilised and made more available on the roads to serve commuters.

The performance of the taxi companies for the TA standards will be measured on a monthly basis, starting from 1 January 2013.

View the latest Taxi Availability (TA) Results

Apart from the above, monthly surveys/audits are also conducted to collect feedback from commuters:

  • Public Opinion Surveys – conducted monthly to rank the various taxi companies.
  • Mystery Customer Audits – monitor service levels and rank various taxi companies based on quantifiable service delivery measures (e.g. driver service, ride experience).
  • Waiting time at taxi stands - conducted monthly to find out the average waiting time at major taxi stands in the city at hourly intervals between 5pm - 12am.

View the latest Public Opinion Survey Results

View the latest Mystery Customer Audit Results

View the latest results of the average waiting time at taxi stands for the following clusters: