If you have bought a new vehicle, you cannot use the Autopass Card of your old vehicle for your new vehicle. You will need to purchase another Autopass Card for your new vehicle

Similarly, if your family owns more than one vehicle, you will need to purchase an Autopass Card for each of the vehicle.

You will need to insert your Autopass Card for the vehicle which you are driving into the card reader installed at the immigration booths to register the vehicle's entry and exit records.

Click here for terms & conditions governing the use of Autopass Card / CashCard

You can top up your Autopass Card at the following locations in Singapore:

	Any 7-Eleven convenience outlets (open 24 hours)
	Selected petrol stations (open 24 hours)
	Automated Teller Machines (ATMs) of UOB, OCBC, POSBank/DBS (if you have a bank account with these banks in Singapore)
	Autopass top-up booths at: (i) Woodlands Centre Road (open 24 hours) (ii) Jalan Ahmad Ibrahim (open 24 hours) (iii) Turf Club Avenue (8 am to 8 pm daily)

A service fee is charged by the service provider for each top-up.

There will be an administrative fee of S$10 imposed if you pay VEP fees, toll charges and/or ERP charges in cash at any Woodlands and Tuas checkpoints.

If you discover that your Autopass Card is faulty at the checkpoint,

pay the VEP fees and toll charges in cash in Singapore dollars

If you are leaving Singapore, please get an Autopass Card upon your next visit to Singapore.

You can replace your faulty Autopass Card at the LTA office at 10 Sin Ming Drive.

Your Autopass Card is valid for five years. There are three ways to check if your Autopass Card has expired:

	Log on to 'http://www.nets.com.sg/netscashcardservices/', click on 'Check CashCard Expiry Online' icon and enter the 16-digit number on the back of your card;
	Send an SMS to 66888 stating 'Expiry' <16-digit Autopass number>. Please send an SMS to 02-66888 if you are in Malaysia.
	Approach our officer at VEP/toll office in Woodlands or Tuas Checkpoint for assistance.

If your Autopass Card has passed its validity period, you can continue to use it until the cash balance is used up. However, you will not be able to top up your expired Autopass Card.

Please purchase a new Autopass Card if your current card is nearing its validity date soon.

Click here for terms & conditions governing the use of Autopass Card / CashCard

You can apply for refund of Autopass Card at VEP/Toll offices of Woodlands and Tuas checkpoints or at the LTA office at 10, Sin Ming Drive.

The original Autopass Card, a photocopy of the passport / NRIC of the vehicle's owner and a photocopy of the vehicle registration card or insurance certificate must be submitted at the point of refund application. Please note that Autopass card refund processing is not possible if the card is lost or not submitted at the point of your refund application.

All refund applicants have to complete a refund application form. You will get a duplicate carbon copy for your record.

Alternatively, you may write in to us with your Autopass Card and the supporting documents enclosed in a sealed envelope and mail to 10 Sin Ming Drive Singapore 575701. You are advised to use registered mail. Please note that the Authority will not be liable for any loss during the postage. Please note that Autopass Card refund processing is not possible if the card is lost or not submitted at the point of your refund application.

Please refer to the Terms and Conditions governing the refund of the Autopass Card.

You can transfer the remaining cash value stored in your Autopass Card to a new Autopass Card at the Autopass top-up booths located along Woodlands Centre Road and Jalan Ahmad Ibrahim. A service fee is charged by the service provider for each cash balance transfer.

Alternatively, you can apply for a refund of your Autopass Card at VEP / Toll offices of Woodlands and Tuas checkpoints or at the LTA office at 10 Sin Ming Drive.

If you lose your Autopass Card, you are advised to report the loss promptly to the Singapore Police or Malaysia Police, depending on where you lost the card.

If the card was lost in Singapore, you have to produce the original copy of your Police report at LTA's office located at 10 Sin Ming Drive.

If the card was lost outside Singapore, you have to produce the original copy of your Police report to our officer at the the Woodlands or Tuas Checkpoint on your arrival.

You also have to purchase a new Autopass Card at S$10 for your vehicle at VEP/ Tolls offices in secondary clearance areas at the arrival zones of Woodlands or Tuas Checkpoint the next time you drive the vehicle into Singapore.

Each foreign-registered vehicle is granted a Vehicle Entry Permit, which is encoded in the Autopass Card.

The vehicle has a VEP grace period of 14 days from the date of entry or last extension of grace period.

If you wish to keep your vehicle here for more than 14 days, please drive your vehicle to LTA's office at 10, Sin Ming Drive to extend your VEP grace period before it expires.

Please bring along your Autopass Card, vehicle's registration card and vehicle's valid insurance certificate for the extension of VEP grace period.

Please note that it is an offence for a foreign-registered vehicle to overstay in Singapore beyond 14 days from the date of last entry or last extension, if no further extension is granted.

The Vehicle Transit Licensing Division of the Land Transport Authority is located at:

10, Sin Ming Drive
Singapore 575701

We are open from
Mon to Fri : 8 am to 4.30 pm
Sat : 8 am to 12 pm
Sun and Public Holidays: Closed

You may wish to contact us at our toll-free hotline at 1800-CALL LTA (1800-2255 582) for calls made in Singapore, or 02-62255 582 when calling from Malaysia. You may also write in to us should you require more information.