What if I forget to top up?
To help remind commuters to top-up, an alert message will be displayed when the stored card value is:

• Less than $5 (i.e. $4.99) for Adult Anonymous cardholders
• Less than $5 (i.e. $4.99) for Senior Citizen concession cardholders who travel during concessionary hours,
• Less than $5 (i.e. $4.99) for Tertiary Student, National Servicemen concession cardholders. (Note: Tertiary and NSmen pay adult fare if they do not purchase the concessionary stamp),
• Less than $3 (i.e. $2.99) for Child/student concession cardholders.

With this alert feature, commuters would on average, be alerted at least 3 times to top-up their cards before their card value reaches the minimal required value for travel.

However, in the event that they still forget to top up and do not have enough fare to start their trip, they have the following options:

Act

means the Public Transport Council Act (Cap.259B) as amended from time to time.

Authorised Person

means such person authorised in writing by LTA to carry out such function as referred to in these Conditions.

AVM

means an Add Value Machine.

Card

Means any stored value facility whether in the form of a card or otherwise

Card Cost

means the cost of the Concession Card payable by a Concession Card Holder for the issuance of a Concession Card in such amount as may from time to time be determined by the Issuer.

Concession Card

means a Card which is issued by LTA and/or otherwise accepted for use by

(a) any Operator as a Ticket and for the payment of concessionary fares for travel on designated routes using the Public Transport System, and includes by reference:

• Child Concession Card (“Child Card”)
• Primary (MOE) Student Concession Card (“Primary (MOE) Card”);
• Primary (Non-MOE) Student Concession Card (“Primary (Non-­MOE) Card”);
• Secondary/Pre-U (MOE) Student Concession Card (“Secondary/Pre-U (MOE) Card”);
• Secondary/Pre-U (Non-MOE) Student Concession Card (“Secondary/Pre-U (Non-MOE) Card”);
• Institute of Technical Education Concession Card (“ITE Card”);
• Tertiary Student Concession Card (“Tertiary Card”);
• National Service Full-time Concession Card (“NSF Card”); and
• Senior Citizen Concession Card (“Senior Citizen Card”); and

(b) any Qualified Merchants for payment of Qualified Goods and/or Services.

Concession Card Holder

means the holder of a Concession Card to whom the concession privilege is granted and whose name and NRIC or Birth Certificate number is printed on the Concession Card or recorded electronically in the Concession Card.

Concession Card System

means the computerised system operated and managed by TLPL or Qualified Merchants designated by the Land Transport Authority for Concession Card transactions and provision of Qualified Goods and/or Services.

Fares

means the amount payable to the Operators for Transit Services.

GTM

means a General Ticketing Machine.

Issuer

means the issuer of the Concession Card

LTA

means the Land Transport Authority of Singapore, a statutory body formed under the Land Transport Authority of Singapore Act (Cap. 158A).

Operators

means any licensee of any licence granted pursuant to section 12 of the Act or section 13 of the Rapid Transit Systems Act (Cap. 263A).

PSC

means Passenger Service Centre.

PTC

means the Public Transport Council of Singapore, as established under the Act.

Public Transport System

means the public bus and rail systems from time to time operated by the Operators.

Qualified Goods and/or Services

Means the goods sold and/or the services rendered by Qualified Merchants.

Qualified Merchants

means persons approved by LTA and/or Authorised Persons to be engaged in the sale of the Qualified Goods and/or the provision of Qualified Services. A Qualified Merchant is authorised by LTA to accept debits on the Stored Value of Concession Cards as a means of payment for such Qualified Goods and/or Services and provide services which involve the reading/writing of electronically encoded data on Concession Cards.

Rail

means the Mass Rapid Transit and Light Rapid Transit Systems

Revaluation

means the process whereby the Stored Value of a Card is increased by such means as prescribed by the Issuer and agreed by the holders of such Cards and the word “revalue” as used in these Conditions shall bear the same meaning.

Stored Value or stored value

means the initial monetary value paid for and stored in a Concession Card, including by means of a Revaluation, or the residual value remaining therein from time to time (excluding the Card Cost (as defined hereinafter)), which may be used by a Concession Card Holder for the payment of Transit Services and/or Qualified Goods and/or Services.

Ticket

means a Concession Card which is issued as a form of authorization for the conveyance of any passenger on the Public Transport System, as understood within the context and meaning of the Act.

TLCRO

means TLPL's Card Replacement Office.

TLPL

means Transit Link Pte Ltd, its successors and assigns.

TLTO

means TLPL's Ticket Office.

Transit Services

means the services from time to time provided by the Operators for or in connection with the transportation of passengers on the Public Transport System.

A Concession Card is not transferable and can only be used by the Concession Card Holder of that Concession Card.

The validity period of any particular type of Concession Card shall be as stated at www.transitlink.com.sg. The extension of any such validity period is at the absolute discretion of the respective Operators and shall, in the case of any Child Card, Primary (MOE) / (Non-MOE) Card, Secondary / Pre-U (MOE) / (Non-MOE) Card and/or Tertiary Card, be subject to the provision of all relevant information by the school or institution concerned. Save as aforesaid, Concession Card Holders may seek the extension of their concession status at any TLTO, TLCRO, AVM, GTM or PSC.

A replacement Concession Card may be issued subject to such conditions and to the payment of such sums as LTA may impose.

as a Ticket and as a means for claiming concessionary travel in the Public Transport System if:­

it is used by any person who is not eligible or who has ceased to be eligible for concessionary travel;

it is used by any person who is not the Concession Card Holder of that Concession Card;

it has expired;

the Stored Value is insufficient or has been exhausted;

it is suspected by LTA, TLPL, any Authorised Person and/or the Operators:

it is damaged, unreadable, defective, faulty or otherwise poses a risk of damage to the Concession Card System;

it has been blacklisted for any reason whatsoever;

it has not been activated for use in the Public Transport System;

(i)

it is not capable or has ceased to be capable of functioning as a Ticket for any reason whatsoever;

(j)

the Concession Card System is unable to process the payment for any reason whatsoever or if a force majeure event (see Clause 15) arises which disables and/or prevents the Operators from accepting and/or processing the Concession C ard as a means of payment; and/or

for payment of Qualified Goods and/or Services if:

the Concession Card has expired; or

the Concession Card is suspected to have been fraudulently issued, stolen or tampered with or may in any way pose a risk to the Concession Card System; or

the Concession Card System is unable to process the payment for any reason whatsoever or if a force majeure event (see Clause 15) arises which disables and/or prevents the Qualified Merchants from accepting and/or processing the Concession Card as a means of payment.

it is used by a Concession Card Holder who is not eligible or who has ceased to be eligible for concessionary travel;

it is used by a Concession Card Holder who is not the Concession Card Holder of that Concession Card;

it has expired;

it is suspected by LTA, TLPL, any Authorised Person and/or the Operators:

it is damaged, unreadable, defective, faulty or otherwise poses a risk of damage to the Concession Card System;

it has been blacklisted for any reason whatsoever;

it is not capable or has ceased to be capable of functioning as a Ticket for any reason whatsoever.

Concession Card Holders who lose their Concession Card must immediately report the loss of their Concession Card to TLPL through the TransitLink Hotline for the purposes of invalidation. The lost card will be invalidated within 48 hours from the time of the report. Invalidation requests are final and irreversible.

Concession Card Holders with corrupted, defective or faulty Concession Cards shall present such corrupted Concession Cards to any TLTO, TLCRO or PSC immediately after such corruption, defect or fault has arisen.

The Concession Card Holder may apply for a temporary Card (“Temporary Card”) at any TLTO or PSC pending the replacement of his/her Concession Card.

Concession Card Holders who apply for a Temporary Card are required, unless otherwise determined by LTA and/or TLPL, to produce their Concession Card in respect of which the Temporary Card is issued.

A Temporary Card shall only be valid for use for a period of ten (10) days. Corrupt Concession Cards Holders should collect their replacement Concession Cards at any TLCRO within the validity period of the Temporary Card.

Refunds shall be made by LTA, any Authorised Person or TLPL subject to the following conditions:

The Concession Card in respect of which the claim is made must be presented unless otherwise determined by LTA, any Authorised Person or TLPL.

The Concession Card must not have been altered, tampered, intentionally damaged, or interfered with.

A refund shall be made only after LTA, any Authorised Person or TLPL is satisfied, after due investigation, that the claim is valid.

The encoded data in the Concession Card and/or its external card number are readable for any reason as determined by LTA, any Authorised Person or TLPL.

Refunds shall be made to the Concession Card Holder or its proxy.

All refunds shall be made free of interest.

Unless already retained, the Concession Card shall be surrendered to LTA, any Authorised person or TLPL at the time of refund.

the use of any Concession Card as a Ticket and/or as a means of Fare Payment in the Public Transport System;

any delay in the issuance of any Concession Card or in the case of any retained Concession Card, the return of such Concession Card;

the retention, suspension, discontinuance or revocation of any Concession Card;

any breakdown or fault in the Concession Card System and/or; or

any damaged, corrupted, defective, faulty Concession Card.

Without prejudice to Clause 11.1 above, should any liability be attributed to LTA, TLPL, any Authorised Person and/or any Operator in connection with the use of any Concession Card as a Ticket and/or as a means of Fare payment in the Public Transport System and/or as a means of payment for any Qualified Goods and/or Services whatsoever, including but not limited to any event or incident arising from any negligence, the total liability of LTA, TLPL, such Authorised Person and/or such Operator to the Concession Card Holder under these Conditions and at law shall not exceed in aggregate the sum of S$500.

It is expressly acknowledged by the Concession Card Holder that neither LTA, TLPL nor any Authorised Person is involved in the provision of the Transit Services and/or the Qualified Goods and/or Services offered by any Operator and Qualified Merchant respectively accepting the Concession C ard for payment. Neither LTA, TLPL nor any Authorised Person shall be liable in any way for the Transit Services and/or Qualified Goods and/or Services sold, rendered or provided by the Operators and/or Qualified Merchants (including without limitation any defect, disruption, failure or unavailability of or relating to any of such Transit Services and/or Qualified Goods and/or Services, as the case may be) or for any other disputes concerning the Transit Services and/or Qualified Goods and/or Services, all of which shall be the sole responsibility of the Operators and/or Qualified Merchants, as the case may be.

flood, lightning, acts of God, exceptional weather conditions, floods, droughts, storms, high winds, typhoons, fire, earthquakes and other natural disasters;

impacts with or by air crafts or aerial objects, terrorism (whether actual or threatened), explosions, wars, war­like operations, hostilities, insurgencies, invasions, epidemics, quarantines, acts of foreign or public enemies, hi-jacking or unlawful seizure or wrongful exercise of control of vehicles, curtailment of transportation facilities, civil commotion, riots, strikes or lock-outs on a city or industrial scale, industrial disputes, industrial actions by workmen, shortage of labour, goods and materials;

judgements, legislation, acts, orders, directives, policies, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any court, governmental, parliamentary and/or regulatory authority imposed or to be imposed after the fact;

power & telecommunication network failures;

circumstances where communications lines and/or computer systems cannot be used for reasons attributable to any telecommunications carriers; and

acts or omissions of any third party.