Accessibility

Barrier free features in and around MRT stations

Public transport is about connecting people to places. Ramps, lifts, tactile guiding system and barrier-free features ensure that all commuters, e.g. the elderly and persons with disabilities can use public transport to get around more independently. To make public transport more accessible, LTA focuses on efforts to include more accessible features in and around stations.

Did You Know icon     Did You Know?           
  • More than 80 per cent of our MRT stations have at least two barrier free access routes.
  • All our covered linkways are barrier free and more than 90 per cent of our taxi and bus shelters are barrier free.
  • 86 per cent of our pedestrian overhead bridges are fitted with shelters.
  • All buses will be wheelchair accessible by 2020. These buses have a wheelchair decal on the windscreen.
Lift access at MRT stations

Other accessibility projects include retrofitting pedestrian overhead bridges across Singapore with lifts and ramps, particularly those located next to MRT or LRT stations, bus interchanges, integrated transport hubs and health care institutions.

Open strollers, wheelchairs and other Personal Mobility Aids (PMAs)* such as mobility scooters for the elderly are allowed on board public buses. Ramps and priority queues make it more convenient for wheelchair users and parents with young children to board and alight.

* PMAs are devices that provide mobility to people who have difficulties walking. They differ from Personal Mobility Devices, which include kick-scooters, electric scooters, electric unicycles and electric hoverboards.

Using an open stroller, wheelchair or PMA? Take note of these tips.

  • Right-sized: Ensure your open stroller, wheelchair or PMA does not exceed 120cm in length and 70cm in width. Wheelchairs or PMAs must not exceed a total laden weight of 300kg.
Barrier free bus stops designed for easier boarding

Board safely at most of the bus stops: 98% of our bus stops in Singapore are barrier free and designed for easier boarding and alighting. Some such as those at five foot ways may not be barrier-free. For such cases, they are indicated by the signage as pictured on the left. For your own safety, passengers using wheelchairs or PMAs will not be able to board or alight at bus stops that are not barrier free/wheelchair accessible. 

Priority boarding for wheelchair or PMA users

Give way to those who need it more: Wait at the priority queues or zones, or next to the queues at bus interchanges. Passengers using wheelchairs or PMAs will be given priority to board, followed by parents or caregivers with strollers and then other passengers. If the designated wheelchair space on the bus is already occupied or if the bus is very crowded, strollers will have to be folded and taken on board. PMA users may wait for the next wheelchair-accessible bus with available space.

Prams from the front, wheelchairs and PMAs from the rear: Open strollers should enter from the front door. If your stroller is too large, please inform the bus captain. The bus captain shall set the rear fare card validator to Entry/Exit mode to facilitate your boarding and paying of fare at the rear door. The bus captain will deploy the ramp if the gap between the bus and road kerb is wide or if you request for assistance. For your safety and convenience, Passengers using wheelchairs or PMAs should wait for the bus captain to deploy the ramp at the rear door and assist you in boarding.

Stroller on bus

Brakes on, and hold on: Keep stroller brakes applied and if available, use the safety restraint. Hold onto the open stroller firmly at all times. Passengers using wheelchairs or PMAs should also engagethe brakes of their mobility aids and hold onto the handrails at all times. The SPD also offers advice on getting around safely and the Handicaps Welfare Association has tips on using PMAs on public transport.

Space made for you: Use the designated space for open strollers, wheelchairs and PMAs. Position the open stroller, wheelchair or PMA to face the rear of the bus. Do not obstruct the aisle, stairway and entry or exit of the bus.

Looking Ahead

New technology is also being piloted to make public transport more hassle-free for persons with disabilities, the elderly and parents with young children. This includes a hands-free ticketing technology that uses either radio frequency identification cards or customise bluetooth mobile application to allow easy access through MRT gantries. The trial started since June 2018 and there are plans to explore extending it to buses.

Wheelchair user passing through the MRT gantry
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