WE THANK Mr Mak Seck Hong ("Make it easier for wheelchair passengers to board the bus"; Forum Online, Oct 23).
The Land Transport Authority (LTA) completed an islandwide programme to make bus stops wheelchair-friendly early last year.
The improvements included replacing steps with ramps, removing potential obstacles and creating more space for wheelchair users.
All bus stops are now wheelchair-accessible, except in areas where there are severe site constraints such as bus stops located along five-foot ways.
However, even with wheelchair-accessible bus stops, a gap between the bus bay and the buses is inevitable. The sides of the buses or their doors may be damaged if the buses are too close to the kerb. Hence, ramps are needed to facilitate smooth and safe boarding and alighting of passengers in wheelchairs.
About half the buses now have wheelchair-accessible ramps and by 2020, all buses will be wheelchair-accessible.
These improvements, to buses and bus stops, are coordinated between the LTA and the public transport operators, so that as many wheelchair-accessible bus services as possible can be rolled out to best meet the needs of passengers in wheelchairs.
Helen Lim (Ms)
Director, Media Relations & Public Education
Land Transport Authority