We refer to Mr Lee Kim Loong’s letter “Allow delayed payment of ERP charges” (Straits Times, 6 December).
The ERP system is designed to deduct ERP charges at point of usage via a stored-value card. When the IU is detected without a card or when there is insufficient value in the card, the collection of the ERP charges have to be managed in a more lengthy manner, as it involves back-end checking, processing and subsequent collection of the charges through other channels. The administrative fee is introduced to recover these additional costs incurred.
We like to assure Mr Lee that LTA is always looking at new ways to improve service quality for motorists. Currently, motorists can opt to pay their ERP charges via credit card when they sign up for the MotorPay scheme. For motorists using the new dual mode IU, they can also opt to automatically top up their CEPAS compliant cards, such as the EZLink or FlashPay cards, whenever there is insufficient balance to make payment. Such schemes ensure that motorists do not have to worry about non-payment of ERP charges.
Besides these schemes, we are also studying Mr Lee’s suggestion to see if it’s feasible to develop schemes to allow motorists pay just the ERP charges after they have passed the gantries.
We thank Mr Lee for his suggestion.
Helen Lim (Ms)
Director, Media Relations
Land Transport Authority