We refer to the letter by Mr Chew Chee Weng, “Penalise picky taxi drivers” in the Sunday Times, 1 December 2013.
Taxi drivers are not allowed to refuse to convey passengers without valid reasons.
The Land Transport Authority (LTA) views all complaints against errant taxi drivers seriously and will not hesitate to take stern action against them. Taxi drivers found liable of such an offence will be penalised under the Vocational Licence Points System (VLPS) with a composition sum of $300 and 6 demerit points. A taxi driver's vocational licence can be suspended for periods ranging from 2 to 8 weeks for accumulating 6 or more demerit points. The licence will be revoked if he accumulates 21 or more demerit point within 24 months.
Passengers who encounter such errant drivers can report the matter to the LTA at 1800 CALL LTA (1800-225 5582), with details of the taxi's registration number, date, time and a brief account of the incident to facilitate investigations.
Helen Lim (Ms)
Director, Media Relations
Land Transport Authority