Joint News Release by the Land Transport Authority, SBST & SMRT - Less Crowding, Shorter Waiting Times and Better Connectivity with More than Half of 550 BSEP Buses Already on the Road

News Releases 06 Jan 2014 city direct Bus Service Enhancement Programme (BSEP)

All 550 BSEP Buses to be Rolled Out by End 2014

Two-Year Trial to Get Buses to Arrive at Bus Stops at More Regular Intervals


1.        The Government has partnered the bus operators to significantly increase bus capacity and enhance service levels to benefit commuters since September 2012 under the Bus Service Enhancement Programme (BSEP) – comprising 550 buses funded by the Government and another 250 added by the PTOs, to increase the bus fleet by about 20%.   In March 2013, the Minister for Transport announced the acceleration of the BSEP to bring forward the bulk of the service improvements to end of 2014, from 2016 as earlier envisioned.

2.        By end of 2013, 291 or more than half of the 550 buses funded by the Government have been put on the road, and the remaining about 260 buses would be rolled out by end 2014.

3.        Since the start of BSEP, 120 existing bus services1 have been improved and 16 new bus services2 have been introduced. This has improved connectivity of the bus network in major housing estates such as Ang Mo Kio, Bukit Panjang, Punggol, Sengkang and Yishun. At the same time, waiting times have been shortened by 3 to 5 minutes for some bus services, while the number of bus services with persistent crowding during peak periods has been reduced from 96 to 30, or by about 70%.

4.        In addition, the PTOs have also enhanced 48 existing bus services3 under their quarterly bus service review process through the additional deployment of buses along sectors which experience consistent heavy ridership, to increase bus frequency and capacity along these sectors and better match demand.


Better connectivity with new bus services

5.        Over the same period, 15 new BSEP bus services run by Public Transport Operators (PTOs) have been introduced to improve bus connectivity, at the rate of about one new basic bus service launched each month. A new feeder bus service to improve the connectivity in Sengkang will also be introduced in January. Details of the new route are being finalised and more information will be provided closer to the implementation date.

6.        To supplement the PTOs’ bus services, LTA is also contracting private bus operators to run City Direct services (CDS). Such services provide greater connectivity between HDB estates and the Central Business District (CBD) areas. With limited stops and the use of expressways, commuters using these services will have comparable journey times compared to taking a connecting bus or LRT service and transferring to the MRT.

7.        Today, the CDS 652 from Ang Mo Kio will be launched. Later this month, another two new services will begin operations: CDS 653 from Bukit Batok / Hillview (from 13 January 2014) and CDS 654 from Sengkang (from 20 January 2014).

8.        Three more CDS from West Coast, Sembawang and Jurong East will begin their operations in February 2014. More details will be announced closer to the implementation dates. Together with the Jurong West City Direct Service launched last year, there will be a total of 7 CDS launched by February 2014.

9.        Residents in Ang Mo Kio, Bedok, Boon Lay, Marsiling and Woodlands can also look forward to less crowded buses and shorter waiting times, when five new Peak Period Short Services (PPSS), overlaying on existing feeder bus services 268, 222, 240, 913 and 912, are launched progressively from the second quarter of 2014. These new PPSS will complement the existing feeder services operated by the PTOs to take residents from their homes to nearby MRT stations and/or bus interchanges during the morning and evening peak periods.


Bus Service Reliability Framework

10.      To improve en-route bus reliability, LTA will conduct a two-year trial of the Bus Service Reliability Framework (BSRF) (previously known as the Quality Incentive Framework) for 22 bus services. The 22 bus services will be progressively brought onto the BSRF in the first half of the year, with the first batch of 15 services starting in February and March.

11.      Under the BSRF, the regularity of bus arrival intervals at bus stops is measured by an indicator known as Excess Wait Time (EWT). The lower the EWT score, the better the bus service reliability. Bus operators are rewarded or penalised based on whether their EWT score for a service is above or below the EWT baseline. Similar incentive-penalty schemes have been practised in some other cities, including London.

12.      To earn rewards or avoid penalties, operators need to enhance their en-route management of bus operations. This means making appropriate interventions and giving guidance to the bus drivers even as the buses are running on the roads, in order to regulate bus travelling speed and to reduce long gaps between consecutive buses. On occasion, buses may be required to wait for up to a minute or two at bus stops as long as they are not causing obstructions in order to regulate intervals. This will help to address pertinent concerns by commuters over the timeliness of bus arrivals. (More information on how BSRF works is available in Annex A.)


Annex A : Factsheet on Bus Service Reliability Framework
Annex B : Improvements to existing bus services (Oct-Dec 2013)
Annex C : Map of BSEP improvements
Annex D : Poster of City Direct Bus Service 652

 


1 Existing bus services enhanced under BSEP (Sep 2012 – Dec 2013):
2, 3, 6, 8, 10, 12, 13, 15, 19, 21, 22, 23, 25, 29, 31, 34, 39, 40, 43, 45, 48, 52, 53, 55, 57, 58, 59, 60, 61, 63, 67, 70, 72, 75, 76, 77, 78, 79, 86, 87, 89, 90, 98, 99, 100, 103, 106, 123, 139 , 147, 154, 155, 158,  159, 161, 162, 168, 169, 175, 176, 178, 182, 183, 188, 190, 191, 192, 196, 228, 229, 238, 243, 246, 251, 261, 262, 265, 273, 275,  284, 285, 293, 302, 315,  317, 325, 333, 335, 354, 359, 372, 403, 410, 700, 804, 806, 850E, 854, 855, 857, 858, 860, 900, 901, 920, 922, 925, 951E, 960, 961, 962, 963, 964, 965, 966, 969, 975, 980, 981 and 985.

2 New bus services introduced under BSEP (Sep 2012 –Dec 2013):
4, 20, 49, 50, 116, 119, 120, 141, 513, 850E, 860, 951E, 904, 972, 982E, and City Direct Service 651.

3 Bus services improved by PTOs under quarterly bus service review (Jul 12 – Dec 2013):
5, 7, 15, 29, 36, 39, 52, 57, 72, 75, 78, 88, 98, 101, 138, 145, 154, 156, 159, 167, 168, 169, 171, 178, 182, 184, 185, 198, 261, 269, 293, 506, 518, 800, 811, 852, 854, 856, 858, 900, 960, 961, 962, 963, 965, 969, 971E and 975.

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