We refer to Mr Tan Chin Kwang’s letter ‘Improve Bukit Panjang-city bus services’ (ST Online, 3 Oct).
Service 972 was introduced last year under the Government’s Bus Services Enhancement Programme (BSEP) to enhance the bus network in Singapore and improve the connectivity for Bukit Panjang. Bus Service 972 connects residents in the town to key transport nodes such as Dhoby Ghaut MRT interchange and Somerset and Orchard MRT stations, where they can transfer to other rail lines or bus services to reach their destinations.
Since the launch of the service, LTA has been monitoring the waiting times and loading of Service 972 closely. We have since added two more buses to the service and replaced some single deck buses with new, higher capacity double decked buses to improve the overall commuter experience. As a result of these improvements, Service 972 currently has a scheduled headway of between 10 to 12 minutes during the evening peak periods. We will continue to monitor this service closely and work with SMRT Buses to make further improvements where necessary.
Express bus Service 971E complements Service 972 to meet weekday morning and evening peak hour demand between Bukit Panjang and Raffles Place. Together, both services give residents more travel options within Bukit Panjang and into the city, on top of the LRT and other bus services.
When Downtown Line Stage 2 (DTL2) is completed in 2016, residents of Segar Road can take feeder Service 922 or Service 972 to the upcoming Integrated Transport Hub at Bukit Panjang and transfer to the DTL. The DTL will bring Bukit Panjang residents directly into the City, and reduce their travel time by up to 30%.
We would like to assure Mr Tan that we are aware of the upcoming developments in Bukit Panjang and will continue to improve public transport services for residents in tandem with these developments.
Helen Lim (Ms)
Director, Media Relations
Land Transport Authority