Two Third-Party Taxi Booking Mobile Applications Issued with Certificates of Registration

News Releases 01 Dec 2015 taxi app taxi booking system

1.  Grab Taxi Pte Ltd and Hailo Singapore Pte Ltd have been issued certificates of registration to operate their third-party taxi booking mobile applications in Singapore. The certificates are valid for three years starting from 1 December 2015.

2.  In addition, radiophone taxi-booking operators Taman Jurong Radiophone Taxi Services and Boon Lay Garden Radio Taxi Services have also been issued certificates of registration. These are similarly valid for three years starting from 1 December 2015.[1]

3.  As part of the requirements of the newly enacted Third-Party Taxi Booking Service Providers Act, all third-party taxi booking services with more than 20 participating taxis are required to register with the Land Transport Authority (LTA). New service providers must apply to register with the LTA and receive their certificates of registration before they can operate in Singapore. Existing service providers which were already operating before 1 September 2015 are allowed to continue operating without a certificate of registration. As a transitory measure, if these existing service providers had applied to register with LTA before 1 December 2015, they will be allowed to operate without a certificate of registration until their application has been processed.

4.  LTA is currently processing applications from the following service providers: UberTAXI, MoobiTaxi, Karhoo, and ConnexTaxi. As Karhoo and ConnexTaxi are new providers which had not started operations before 1 September 2015, they must receive the certification of registration before operating. The results of the applications will be published on LTA’s website.

5.  LTA has rejected one application by PAIR Taxi, as its fare model did not meet the fare charging conditions stipulated in the regulatory framework. Service providers which operate without certificates of registration are liable to a fine not exceeding $10,000, or imprisonment for a term not exceeding six months, or both.

6.  Registered service providers must comply with the following conditions:

  • Dispatch only licensed taxis and drivers holding valid Taxi Driver’s Vocational Licences

    This ensures that commuters are served by taxis and taxi drivers who are operating legally in Singapore, i.e. they are regulated under LTA’s Taxi Quality of Service (QoS) and the Taxi Driver’s Vocational Licence (TDVL) regulatory frameworks.

    Non-taxi booking options (e.g. booking of Private Hire Cars) must be differentiated from the taxi booking option, and commuters must be given the option to refuse such non-taxi options.
  • Fare-related safeguards for commuters

    All information on fare rates, surcharges and fees payable for the journey must be specified to commuters upfront, before commuters accept the dispatched taxi. These include the flag-down fare, the distance and time rates, the booking fee charged by the service provider, and where applicable, peak period and location surcharges. Alternatively, third-party taxi booking services can provide commuters with the option to set their user preferences to automatically reject certain types of taxis or taxis with certain fare rates and surcharges.

    To ensure that taxi services remain equally accessible to all members of the public, bidding and pre-trip tipping for taxi services are not allowed. In addition, the booking fees charged by third-party taxi booking services cannot exceed the booking fees charged by taxi companies.
  • Taxi booking services cannot require commuters to specify their destinations when making bookings

    While the taxi industry has shared that knowing prospective passengers’ destinations can encourage drivers to accept bookings, there are concerns amongst commuters that some taxi drivers may avoid bookings to certain destinations. Thus, the regulatory framework prohibits third-party taxi booking services from requiring commuters to specify their destination when making bookings. Nevertheless, commuters can still do so if they wish to.
  • Allow commuters to indicate special needs

    Third-party taxi booking services must allow commuters to indicate special needs (e.g. wheelchair or bulky luggage).
  • Customer support services for commuters

    Third-party taxi booking services will be required to provide basic customer support services, such as lost and found services and avenues for commuters to raise queries and complaints.

For the list of registered third-party taxi booking service providers, please refer to LTA’s website:

[1] Taman Jurong and Boon Lay are existing operators which use radiophones to serve niche taxi-booking services for certain commuter groups or geographical areas, e.g. in industrial areas and for corporate bookings. Even though they do not utilise mobile applications to provide services, they are nonetheless offering third party matching services, and in line with the objective of safeguarding commuter interests and the regulations under the Third-Party Taxi Booking Service Providers Act, they are required to register with the LTA.


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