Gracious Acts on Public Transport on the Rise!

News Releases 15 Jul 2015 graciousness

Graciousness Characters Return with Personal Stories


1.   For the third year running, commuters on public transport have become more gracious. According to the Land Transport Authority’s (LTA) Commuter Graciousness Index, graciousness levels have risen from 38.6% in 2012 and 42% in 2013 to 61.3% last year, a year-on-year increase of almost 20 percentage points. The Commuter Graciousness Index measures the perceived change in behaviour of commuters on public transport. The findings suggest that Singapore’s public transport commuters have taken a more thoughtful journey to heart.

Commuter Graciousness Index

2.   The Commuter Graciousness Index measures the three core thoughtful behaviours: – queuing up and giving way to fellow commuters, giving up seats to those who need them more, and moving in.

3.   Looks like Give-Way Glenda has inspired commuters with her thoughtful behaviour, with results of the post-2014 campaign survey of 1,000 participants showing that more than 70% of commuters have noticed their fellow commuters queuing up and giving way, a jump of about 20 percentage points. Fans of Stand-up Stacey will also be proud to know that 63% of participants have noticed that more people are giving up their seats. This is compared to 45% in 2013. Move-in Martin is proud to report that 50% of respondents have witnessed commuters moving in to allow other to board the train or bus.

4.   Bag-Down Benny and Hush-Hush Hannah have also made a strong start with respondents noticing more commuters put their bags down in public transport and keeping their volumes down.

Thoughtful Characters Back for Second Run -- in 3D

5.   Want to know which character can’t resist a good deal or lives in Jurong? This year, fans of the characters will be able to get up-close and personal with our famous five and get to know what makes them tick. Our characters will also be taking over the LTA Facebook Page ( with their personal stories and anecdotes from time to time.

Visuals of Graciousness Programme 2015


Graciousness Personality Quiz

6.   Have you ever wondered if you are more like the cool Stand-Up Stacey, the hip Move-In Martin or the sporty Bag-Down Benny? Come July, you will be able to take our Graciousness Personality Quiz to find out. Head to LTA’s Facebook Page ( for more details.

About the Graciousness Programme

The Land Transport Authority began graciousness programmes for public transport in 2009 to promote simple acts of thoughtful behaviour on public transport such as giving up seats, queuing and moving in for a more pleasant commute. The five graciousness characters introduced in 2014 - Stand-up Stacey, Give-Way Glenda, Move-in Martin, Bag-Down Benny and Hush-Hush Hannah - profile thoughtful commuting by depicting the best in all of us.

Annex:   Graciousness visuals on the streets

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