90% of Commuters Satisfied With Public Transport

Media Replies 22 Nov 2009 public consultation

We refer to the article, MSN Survey shows public transport overcrowded; 88% of respondents express dissatisfaction (Shin Min Daily News, 9 Nov 2009).

A Public Transport Customer Satisfaction Survey 2008 commissioned by the Land Transport Authority (LTA) last October however showed a different picture. Of the 2,600 regular bus and MRT commuters interviewed for the survey, 9 in 10 were satisfied with the overall public transport services in Singapore. Among them, close to 79% were satisfied with comfort, 64% were satisfied with waiting time and 79% were satisfied with reliability.

To further improve the reliability of bus services, the LTA has implemented the Mandatory Give-Way to Bus scheme. With the opening of the Circle Line Stage 1 and 2 by the first half of next year, it will also help reduce crowding levels for a more comfortable ride.

LTA takes note of the MSN poll results. We know that people's experiences with respect to their daily journeys can vary depending on where and when they start and where they are headed - which is why professional surveys are important to cover diversity of respondents and issues. In this case, the poll asked respondents why they thought Singaporeans prefer cars to public transport. The results should be seen in that context and therefore should not be used to directly gauge the level of satisfaction Singaporeans have with our public transport system. Nonetheless, we take into account all sentiments voiced as we work to continually improve on our public transport system.

Helen Lim
Deputy Director, Media Relations
Land Transport Authority

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