Quality of Service (QoS) Performances (Pre-BCM)

Period of Assessment SBST SMRTB
Non-compliance Count Total Penalty Non-compliance Count Total Penalty
Monthly Standard Daily Standard Monthly Standard Daily Standard
Jun 2013 – Nov 2013 0 0 0 0 0 0
Dec 2013 – May 2014 0 0 0 0 0 0
Jun 2014 – Nov 2014 0 0 0 0 0 0
Dec 2014 – May 2015 0 0 0 0 0 0
Jun 2015 – Nov 2015 0 0 0 0 0 0
Dec 2015 – May 2016 0 0 0 0 0 0
Jun 2016 – Aug 2016* 0 0 0 0 0 0

*BCM commenced on 1 Sep 2016

Over the course of 9 months, from 1 Dec 2015 to 30 Aug 2016, the regular review of the bus operators’ compliance with the operating performance and service provision showed that both SBS Transit Ltd and SMRT Buses Ltd had fully complied with all the Quality of Service (QoS) standards. The bus operators had continued to maintain their good service performance over several consecutive review periods. See Table above for QoS performances by SBST and SMRT over the last three years.

Since its inception on 1 October 2007, the penalty framework introduced by the PTC ensures that the bus operators comply with the QoS standards to provide quality services to commuters. Commenced in April 2008, the QoS results are released on a six-monthly basis. In August 2009, the PTC tightened the QoS standard on bus service scheduled headways so that commuters can benefit from better bus frequencies and shorter waiting time. In order to enhance the effectiveness of the scheme, the financial penalty for non-compliance was significantly increased from 1 April 2013. From January 2016, LTA has taken over the role of PTC to regulate the bus operators. From September 2016, all bus operators are required to adhere to the revised QoS Standards under BCM.