INDUSTRY MATTERS FOR TAXI OPERATORS

As a regulator, LTA sets out a broad base of rules and guidelines that taxi operators and drivers must follow.

Taxi operators are rated using the following performance indicators.

  • Taxi booking service
    • Call answer rate
    • Waiting time for calls to be answered
    • Percentage of calls matched to taxis
    • Waiting time for despatch to confirm taxi
    • Passenger waiting time for a booked taxi
  • Safety
    • First inspection passing rate
    • Accident rate
  • Taxi Driver’s Conduct
    • Offence rate
  • Call booking capability
  • Centrally-controlled ‘on-call’ display
  • Minimum fleet requirement

Applying for a Taxi Service Operator's Licence