The LTA regulates the provision of taxi services in Singapore by:
- Issuing Taxi Service Operator Licences
- Issuing Taxi Driver Vocational Licences
- Issuing Third-Party Taxi Booking Service Provider’s Certificate
- Monitoring the service and capacity levels of taxi operators
- Designating the location of taxi stands within the CBD
- Conducting surveys and service audits on the waiting time for taxis, taxi driver service performance and call booking response times
- Ensuring operators and drivers adhere to the Quality of Service Standards and Taxi Availability Standards
The QoS is a way of monitoring the service and safety performance of taxi operators and drivers. It’s how we ensure that commuters are satisfied with the level of service received.
LTA oversees the performance of all taxi operators across these measures:
- Taxi booking service
- Taxi Drivers’ Conduct
LTA also recognises the need to ensure that there is adequate taxi supply on the road when demand is at its peak and also the need for general taxi availability throughout the day. The TA standards are set in a way to ensure that taxis are better utilised and made more available on the roads to serve commuters.
The performance of the taxi companies for the TA standards is measured on a monthly basis, starting from 1 January 2013.
Apart from the above, monthly surveys on taxi service are also conducted:
- Public Opinion Surveys – This survey is conducted monthly via face to face interview where respondents are required to rate the level of taxi service provided by each taxi operator and third party taxi booking services provider based on 4 attributes.
- Waiting time at taxi stands - This is an observation survey conducted monthly at major taxi stands in the city from 5pm to 12am with the intention to help passengers manage their expectations of how long they may need to wait for a taxi at the taxi stands.
View the latest results of the average waiting time (in minutes) at taxi stands at hourly intervals between 5pm to 12am for the following clusters: