Award Categories & Criteria

Most Customer-Friendly Transport

Recognise outstanding public transport organisations for their commitment to and achievements in the exemplary provision of customer-friendly services.

Criteria:

Provision of customer-friendly services to enhance public transport experience (e.g. accessibility, connectivity, reliability, safety, security, comfort, up-to-date travel information)

Successful initiatives to improve ridership

Responsiveness to feedback

Most Eco-Friendly Transport

Recognise visionary organisations which have implemented “green” products and vehicles for land transport.

Criteria:

Use of environmentally friendly products or vehicles

Successful implementation of greener means of transportation lauded by the industry

Best Managed Project

Recognise and honour partners who have excelled in the development and provision of land transport solutions & services.

Criteria:
Demonstration of industrial best practices in site and project management:

Safety, environmental and health awareness

Harnessing state of the art technology

Proactive community engagement

Best Design (Project) / (Land Transport Integration)

Recognise and honour partners with excellent development and provision of land transport solutions & services.

Criteria:
Exemplification of key principles of design excellence:

Good accessibility & connectivity

Functionality & practicality

Aesthetics; barrier free & family friendly features

Quality design & concept management

Most Innovative Partner (Technology)

Recognise excellence for innovative use of technology in land transport infrastructure / system development.

Criteria:

Transformative offerings
(impact to customers, industry & nation)

Design strength
(i.e. cost-efficiency, robustness & increased productivity)

Transferability or potential for wider application

Most Innovative Partner (Services)

Recognise service excellence in the innovative delivery of land transport services.

Criteria:

Transformative offerings
(impact to customers, industry & nation)

Setting of service benchmarks

Transferability or potential for wider application

Best Service Agent

Recognise contributions and accomplishments of service agents in the automotive retail industry.

Criteria:

Demonstration of continuous innovation and customer focus in service delivery

Attainment of excellent automotive retail industry standards

Best Safety Practices

Recognise outstanding organisations who have consistently achieved a track record for good corporate-wide safety practices on sites.

Distinguished Contribution

Recognise an individual and/ or organisation that have made significant and multi-faceted contributions to Singapore’s land transport achievements.

Special Contribution

Honours an individual who has made exceptional contributions to aid the development of Singapore’s land transport.