We refer to Ms Lim Wan Keng’s letter, ‘Update commuters on train delays’ (Straits Times, 26 March 2014) and thank her for emphasising the importance of providing information throughout the transport system. 

Under the Code of Practice on Incident Management, rail operators are required by LTA to inform all other MRT lines in the event of a service delay or disruption so that the operators can broadcast messages to commuters throughout the network in a timely manner.

They are also required to display signs at their MRT stations that indicate clearly the MRT stations affected, the expected delay in journey time, and the available alternatives for commuters to continue their journey.

Video screens at platforms should also carry text messages alerting commuters to service disruptions.                 

Commuters can also follow LTA on Twitter (@LTAsg) for alerts on service delays.   Updates from SMRT are available on Twitter (@SMRT_Singapore) and the SMRT Facebook page (https://www.facebook.com/SMRTCorpSG); while SBST alerts are available on the Iris application and through SMS. To sign up for free SBST SMS alerts, commuters can key in "NEL" or “DTL” and send it to 73535 from their mobile phones.  

The LTA will continue to work with the operators to make improvements, so that relevant and accurate information is put out to commuters through multiple channels in a timely manner.

Helen Lim (Ms)
Director, Media Relations
Land Transport Authority