1. An efficient and reliable land transport network is an important enabler for our economy. Public transport forms the backbone of Singapore’s land transport system, and the private transportation industry (e.g. chartered bus services, private-hire operators, ride-hailing operators, etc.) plays a vital role in complementing Singapore’s public rail and bus services.
2. A key segment of the private transport industry, chartered bus services, which are typically run by SMEs, have been striving to digitalise and adopt innovative technology that can improve their business operations by addressing significant challenges they face.
3. To spearhead the sector’s digitalisation journey, the Land Transport Authority (LTA) and Enterprise Singapore (ESG) jointly developed the Land Transport Industry Digital Plan - Chartered Bus Services (LTIDP-CBS), in partnership with the Infocomm Media Development Authority (IMDA), SkillsFuture Singapore (SSG) and the industry. The LTIDP-CBS is aligned to the Land Transport Industry Transformation Map (ITM), launched in February 2018, which strives toward a strong, diverse and vibrant land transport ecosystem.
Land Transport Industry Digital Plan for Chartered Bus Services
5. The chartered bus services sector currently comprises 10,600 buses owned by 3,500 different individuals and companies. Chartered bus operators are typically small fleet owners with less than five vehicles, as well as one-man operators who multi-task by taking on different duties including driving, managing operations, administration and finance concurrently.
6. The LTIDP-CBS will address challenges faced by this sector, such as operational difficulties due to a legacy of manual and time-consuming processes; manpower challenges brought on by an aging workforce; as well as business disruptions due to a lack of innovation. Going digital will therefore help SMEs transform their business operations, increase productivity and improve efficiency for better service standards.