LTA exploring hands-free ticketing system for buses, trains

Media Replies 07 Mar 2020 hands-free ticketing technology Land Transport Master Plan (LTMP)

We refer to Ms Yvonne Loh’s letter “Allow passengers who use mobility aids to ride buses for free” on 25 February 2020.

We agree with Ms Loh that our public transport system should be inclusive and accessible for those with mobility challenges. We are looking into technologies such as hands-free ticketing, which will allow commuters to pass through fare gates without having to tap their fare cards on the card readers. Following a pilot that we conducted in 2018, we will be undertaking further trials of a hands-free, interoperable ticketing system that can be used on both buses and trains.

Today, our bus captains and MRT station staff are trained to pay greater attention to commuters with special needs, and to render assistance if required. For example, bus captains will activate the rear door to make it easier for those using personal mobility aids or wheelchairs to board or alight. Commuters can also do their part to look out for one another when taking public transport and reach out to fellow commuters who may need help.

We thank Ms Yvonne Loh for her letter. In line with our Land Transport Master Plan 2040 target, we will continue to explore more initiatives towards a more inclusive transport system for all. 


Dr Samuel Chan 
Group Director, Rail / Road Systems Engineering 
Land Transport Authority

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