The Land Transport Authority (LTA) has launched a pilot to expand the use of SimplyGo to include adult EZ-Link CePAS cards, beyond Mastercard, Visa and NETS Tap contactless cards. Currently, over 300,000 daily public transport trips are paid for using SimplyGo.
Pilot to Expand Use of SimplyGo to Adult EZ-Link cards
2 More than 2,000 registered EZ-Link mobile app users have been invited to participate in the pilot. Other commuters who are interested to take part can indicate their interest through https://www.ezlink.com.sg/pilottrial and those shortlisted will be provided with an upgraded EZ-Link Card, at no extra charge during the trial.
3 "The pilot trial is a crucial first step for us as we look to integrate our EZ-Link Card with the SimplyGo platform through the Upgraded EZ-Link Card and app, so that commuters enjoy a seamless travel experience and improved services," said Mr. Nicholas Lee, CEO of EZ-Link Pte Ltd. “As part of Singapore’s push towards its Smart Nation ambitions, we are readily embarking on a digital transformation roadmap to keep up with changing commuter demands while ensuring that no one gets left behind in the process."
4 The pilot is designed to gain insights into potential user experience improvements, before all adult EZ-Link cards can be upgraded for cardholders to enjoy the full range of benefits of transacting digitally. Commuters will also be able to purchase upgraded EZ-Link cards next year.
Benefits of Upgraded EZ-Link Cards on SimplyGo
5 Commuters using upgraded EZ-Link cards will be able to enjoy the following benefits:
a) Access their travel history and fare charges on the TL SimplyGo app.
b) Submit fare refund requests or claims through the TL SimplyGo app.
c) Use the EZ-Link mobile app to add value to their cards and another user’s card, such as a family member. This will eliminate the need to make physical trips to the ticketing machines or TransitLink Ticket Offices.
6 A pilot for concession cards to be upgraded will also commence next year, as part of LTA’s plan to transit all commuters onto the SimplyGo platform over the next few years.
7 For commuters without access to mobile apps, ticketing services such as top-ups will remain available at ticketing machines and TransitLink Ticket Offices.
SimplyGo is a key pillar in our journey to enable commuters to have an easy and convenient way to adopt e-payments as a way of life.
Launched in 2019, SimplyGo allows commuters to enjoy a “tap and go” fare payment experience by simply tapping their contactless cards, or mobile wallets (i.e. Apple Pay, Fitbit Pay, Google Pay, and Samsung Pay) on the bus fare readers or train fare gates, without the need for upfront top-ups. Charges for public transport rides will be reflected in the commuter’s credit/ debit card bill or bank statement, similar to the experience for contactless retail transactions.