Sale of Standard Tickets at General Ticketing Machines to be progressively phased out from 1 January 2022

News Releases 06 Aug 2021 contactless card Account-Based Ticketing (ABT)

LTA constantly explores new ways to provide commuters with more convenient payment options for public transport. With the introduction of account-based ticketing in 2019, commuters can use contactless bank cards (i.e. Mastercard, Visa, NETS), mobile wallets (such as Apple Pay, Google Pay, Samsung Pay) and account-based EZ-Link cards. The take-up rate of account-based ticketing has been encouraging, with usage steadily increasing to about 19% of adult bus and rail rides. Today, the vast majority of commuters now opt to use stored value cards (i.e. EZ-Link and NETS FlashPay cards, concession cards), and account-based ticketing options to enjoy greater cost savings and convenience.


2        When our MRT system began operations in 1987, commuters had to purchase a standard ticket to pay for their ride. Today, a standard ticket can be used for single or return trips on MRT or LRT trains. However, it can be costly for commuters. For example, a 3.2km trip costs $1.70 when using standard tickets, compared to $0.92 when using stored value cards or account-based ticketing payment options. Over the years, usage of standard tickets has declined significantly. Fewer than one in 1,000 trips are paid using standard tickets today. In view of the low usage, LTA will phase out the sale of standard tickets from 1 January 2022.


3        LTA will work with partners to reach out to seniors, the low income and migrant workers to encourage them to switch from standard tickets to either stored value cards or account-based ticketing options. Posters will also be placed at various touchpoints like community centres, social service offices and worker dormitories to reach out to these groups and raise awareness of the cost savings and convenience that other payment methods offer.


4        In addition, to provide better support for those who find it challenging to carry out a minimum top-up in their cards, LTA has reduced the minimum cash top-up amount for stored valued cards at ticketing machines to $2, down from $10 for adults or $5 for student concession cards. This will allow commuters who have limited cash to top up their stored value cards to continue their journey and enjoy cost savings through the use of these cards.


5        ComCare recipients who do not own a concession card will be given a free adult EZ-Link card. From September 2021, eligible recipients who receive a letter by post can then redeem their free card at any of the 48 TransitLink Ticket Offices or Concession Card Replacement Offices.


6          Standard tickets will be phased out in stages between January and March 2022, starting with Thomson-East Coast and Downtown Lines, which have the lowest standard ticket sales among all the rail lines. Service Ambassadors will also be deployed at selected train stations during this transition period to assist commuters with the alternative payment methods. LTA will monitor the feedback closely and work with public transport operators to ensure a smooth transition for commuters.

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