Launch of Webpage for Real-Time Status Updates of All Rail Lines 

              The Land Transport Authority (LTA) released its October update of the rail reliability report today. Our overall rail reliability performance continues to remain high across all indicators, including Mean Kilometres Between Failure (MKBF) and the new indicators, Train Service Delivery (TSD) and Train Punctuality (TP), which were introduced in the previous report to provide commuters with a more comprehensive view of our rail network’s performance over time.

2           As at end-October 2025, the 12-month moving average MKBF of our MRT network remains high at 1,673,000 train-km, and improved slightly from the 1,671,000 train-km in end-September 2025. All lines saw increases in their MKBF since end-September 2025, except for a slight drop for the Circle Line (CCL). There were no delays exceeding 30 minutes on the MRT network in October 2025, an improvement from two delays in September 2025. 

3           In addition, from this edition of the report, we will start publishing Thomson-East Coast Line (TEL) data for the three new indicators introduced in November’s edition, similar to other lines. TEL’s overall performance for TSD and TP is high but slightly lower than other lines. There were three delays exceeding 30 minutes on the TEL over the past 12 months, which were estimated to impact, on average, up to 5% of daily passengers along the line. As TEL is still undergoing construction and extension, we expect the performance of TEL to stabilise and improve after it fully opens in 2026.            

Refining our Approach to Communicating Train Status 

4            LTA and our rail operators are committed to a commuter-centric approach, and to providing accurate, timely and relevant information to all commuters so that they can plan their journeys. 

5            Today, during an incident, our rail operators provide the estimated delays using the maximum possible additional travel time across the longest journey distance affected by the delay. As a result, we have received feedback that communicating the maximum additional travel time does not accurately reflect the impact on individual commuters, in particular those who are unlikely to be affected and could have still made the journey by public transport, but who made unnecessary or costly detours. Social media remains an important form of outreach to commuters, but posts could appear on commuters’ social media feeds at different times, including after the incidents are resolved and service is back to normal. 

6            LTA will introduce a new webpage that will provide real-time updates of the operating status across all our MRT and LRT lines. This will serve as a single information platform to help commuters better plan their day-to-day journeys. The webpage (mytransport.sg/trainstatus) will be live on Saturday, 13 December 2025, at 6pm. 

7            On the webpage, commuters will be able to see at a glance whether there are any incidents along our rail network. We have also simplified our advisories to focus on helping commuters determine how best to continue their journeys. 

8            The status of each rail line will be colour-coded to indicate whether services are operating normally or are affected by a service delay. Service delays will be classified into two broad categories and will be accompanied by relevant advisories for commuters. 

• Yellow – Minor delay: An incident where service delay is estimated to be under 30 minutes. We will also take into account factors such as whether the incident affects only a shorter stretch of the rail network, or whether the incident is occurring during off-peak hours. Commuters can continue to use the train service. 
• Orange – Major delay: An incident where service delay is estimated to take over 30 minutes. We will also take into account factors such as whether the incident affects a larger sector of the rail network, or whether the incident is occurring during peak hours. Commuters will be advised on the next best course of action, such as taking alternative MRT lines or free bus services at affected stations. 

9            Other metro systems around the world, such as London and Paris, adopt similar practices. They provide commuters with a centralised website to check on the real-time operating status of their metro systems, in addition to messages and announcements at affected stations during service delays.

10         We will continue to improve our approach to communicating information on the status of our rail network. LTA is also developing other tools to provide real-time, journey-specific information to help commuters plan what to do, based on the best available information. For instance, we are working with Google Maps to provide source data to improve journey time estimates, making it easier for commuters using these apps to adjust their journeys during an incident. More details will be announced when these tools are ready for public launch.