The Tripartite Workgroup co-led by the Urban Redevelopment Authority (URA) and Land Transport Authority (LTA) will progressively implement more measures this year to improve the efficiency of last-mile deliveries, enhance the safety of e-commerce platform workers as well as minimise disamenities caused by delivery pick-ups and drop-offs. These measures directly address key challenges identified by delivery stakeholders through engagements led by the Workgroup since its formation in November 2023. Measures include proposed good practices that private developments and delivery personnel can adopt and a new toolkit to aid in the implementation of delivery waiting bays.

2.        The composition of the Tripartite Workgroup can be found in Annex A.

Continuous stakeholder engagement to address delivery challenges

3.        Comprising representatives from private developments, industry associations and agencies, the Workgroup has been actively engaging delivery stakeholders and development representatives to gather ideas and suggestions to improve last-mile deliveries and foster closer collaboration with stakeholders to co-develop potential solutions. The Workgroup has obtained feedback on delivery challenges through surveys^[1] with delivery personnel, and went on to hold focus group discussions to brainstorm for ideas and coordinate site visits to study the pain-points and to suggest good practices within developments.

4.        The concepts and ideas garnered through these conversations were presented in URA’s Urban Lab exhibition “Delivering into the future: Enabling safe and efficient deliveries”, from November 2024 to February 2025, which reached out to approximately 43,000 visitors. To increase awareness and further encourage the adoption of solutions to facilitate last mile deliveries, the exhibition had also travelled to heartland malls – Jurong Point, Thomson Plaza and Waterway Point – from March to April 2025. As part of the community engagement effort, exhibition tours and discussions were also held with more than 80 development representatives, who called for clearer guidelines to aid the implementation of delivery waiting bays at developments.

5.        These engagement initiatives build on earlier partnerships and efforts between industry partners and agencies to alleviate delivery challenges. For example, there is an extended 15-minute grace period at all HDB and URA carparks with Electronic Parking System, and delivery riders on motorcycles can tap on the Concessionary Season Parking scheme to park at various HDB and URA car parks, without having to pay short-term charges. Agencies have also collaborated with the Singapore Logistics Association and industry partners to publish a guide^[2] in June 2023, detailing practical steps for stakeholders to ensure smooth delivery processes at private residential developments, such as providing delivery waiting bays with clear wayfinding signage as well as facilitating entry for delivery personnel.

New measures for smoother and safer deliveries at developments in response to industry feedback

Guides to recommend safer practices and design features for smoother deliveries

6.        To enhance safe practices amongst delivery personnel, LTA has partnered the Digital Platforms Industry Association (DPIA), Workplace Safety and Health Council and National Delivery Champions Association (NDCA), an association affiliated with the National Trades Union Congress, to develop an e-guide as a one-stop resource on best practices for safe riding and parking, and active mobility-related rules. The e-guide will recommend safe practices and tips across a rider’s journey – from features to look out for when purchasing mobility devices, to riding rules and path – and road-sharing etiquette, as well as good parking practices. The e-guide will be launched in May on LTA’s website and shared with delivery riders through NDCA and DPIA channels.

7.       To encourage more delivery-friendly features in private developments, URA and LTA are developing a Design and Operations Guide for Last-mile Deliveries in consultation with industry stakeholders. Targeted to be launched later this year, through feedback from development representatives of the Workgroup, the guide will consolidate and recommend best practices in terms of good design and delivery processes for different development typologies. For example, the guide may recommend appropriate locations and sizes of delivery waiting bays, provisions such as collection lockers to make deliveries smoother, and encourage building managers to streamline access procedures for delivery personnel.

Tools and measures to implement delivery waiting bays in private developments and improve wayfinding

8.        Agencies will also implement measures this year to make private developments more conducive for last-mile delivery. As the lack of delivery waiting bays has been repeatedly cited as a key pain point for delivery personnel, agencies are exploring options to encourage private developments to address this gap, so as to better enable smoother and safer deliveries. For a start, agencies will provide a toolkit including floor stickers that developments can install within their premises to demarcate delivery waiting bays. Development representatives who are interested to receive the toolkit can indicate their interest at https://go.gov.sg/deliverytoolkit.

9.        To ensure that future developments are designed to be delivery-friendly, agencies are also studying the feasibility of mandating the provision of delivery waiting bays within new developments.

10.       In addition, NDCA, URA and Singapore Land Authority (SLA) are exploring the feasibility of making the locations of delivery waiting bays available on OneMap, in order to help delivery personnel locate them more easily. Developments which are keen to participate in this effort can reach out to ndca@ntuc.org.sg. Private developments can also work with service providers to install Wireless@SG network provision within their carparks, security gate and common areas to improve connectivity in these areas.

11.       Collectively, these measures aim to improve the workflow for delivery personnel which will in turn, benefit consumers with faster, safer and smoother deliveries. Agencies will further consult the industry and stakeholders on the implementation details in the coming months, with a view to implement them this year. More details will be shared when ready. The Workgroup will also continue its efforts in partnering stakeholders to identify more potential solutions, and increase awareness amongst end users to foster a culture of shared responsibility where everyone plays their part to improve Singapore’s ecosystem for last-mile deliveries.


Annex A:  Composition of Tripartite Workgroup

^[1] Delivery challenges cited by stakeholders included lack of access to private developments, lack of delivery waiting bays, inadequate wayfinding signage, insufficient parking grace periods, weak wireless connection at basement carparks of condominiums as well as a lack of food and parcel collection points.

^[2] https://go.gov.sg/condominiumdeliveries