The Land Transport Authority (LTA) has awarded the first Cross-border Ride-hail Service Operator Licence (CRSOL) to GrabCar Pte Ltd. The licence will be valid for three years, commencing from 30 April 2026. The introduction of the CRSOL will bring about greater convenience and more transport options for commuters between Singapore and Malaysia. This development reflects Singapore and Malaysia's continued commitment to improving cross-border connectivity and commuting experience for travellers between both countries.
2. Operators with CRSOL will be able to operate licensed cross-border taxi services through their ride-hail platforms under the enhanced Cross-Border Taxi Scheme.
a. Licensed cross-border taxis will be able to drop off passengers anywhere in Singapore, and anywhere within the following areas in Malaysia: Johor Bahru, Iskandar Puteri, Forest City, Kulai and Senai. Please refer to Annex A for a map of the operating areas.
b. Licensed taxis will be able to pick up passengers in their home country without restrictions. For pick-ups in the foreign country, taxis operating via ride-hail platforms will be expanded to three new designated pick-up points. Please refer to Annex B for the designated pick-up points.
c. A CRSOL operator must ensure that taxis on its platform are easily identifiable by commuters, including having a prominent roof-top sign and a distinctive cross-border taxi identification decal.
3. Operators who wish to provide cross-border ride-hail service between Singapore and Malaysia using licensed cross-border taxis, can apply for the CRSOL. A CRSOL holder must meet requirements for enhanced insurance across borders and vehicle identification to prevent illegal local point-to-point trips, while complying with both Singapore and Malaysian regulatory standards. Cross-border operators must also adhere to designated pick-up point restrictions in foreign countries and demonstrate capability to coordinate with authorities in both jurisdictions for cross-border operations.
4. Other interested operators are welcome to apply for the CRSOL.
Annex A: Map of the operating areas in Malaysia
Annex B: Designated pick-up points and holding areas
