All taxi companies are private entities but they are accountable to LTA and the commuters to uphold high standards of service. LTA issues vocational taxi licences and monitors the level of taxi service, availability, reliability and safety.
If you have feedback on taxi services, you may contact the taxi company directly, use LTA’s online feedback form. Provide the taxi’s plate number, the name of the taxi company, as well as the date and time of your journey.
LTA will follow up on the feedback or refer it to the taxi company, in accordance with LTA's disciplinary system.
Applying for a taxi service operator's licence
If you are setting up a taxi company, find out how to apply for a license.