Service Charter

The LTA Service Charter articulates our commitment to building a people-centred land transport system. We promise to Keep Your World Moving through excellent service and smooth journeys.

We have established these service standards to deliver quality service that is reliable, accurate, prompt and underpinned by mutual respect. We will strive to meet these standards and in the event we need more time, we will let you know.

  • Answer calls within 20 seconds
  • Attend to 100% of walk-in appointments within 15 minutes
  • Reply to simple email feedback/enquiries within 3 working days
  • Reply to complex email feedback/enquiries within 3 calendar weeks
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