Besides an extensive public transport system, there are also options for commuters if they prefer to take a taxi or private hire car. LTA’s priorities for both taxi and private hire car providers are commuter safety, transparent pricing and meeting transport demands.
Following the passing of the Point-to-Point (P2P) Passenger Transport Industry Bill in August 2019, the P2P regulatory framework commenced in October 2020. Click here for more information on the P2P Bill. Under this regulatory framework, operators are licensed based on the services they provide, i.e. street-hail, ride-hail or car-pool services. A street-hail service is a taxi service obtained through flagging from the streets or at taxi stands. A ride-hail service is a P2P transport service obtained through a phone or application booking.
- Street-Hail Service Operator Licences (SSOL) for operators providing street-hail services
- Vocational licences to taxi drivers
Taxi operators must follow Quality of Service standards relating to safety and call-booking.
Private Hire Cars (PHCs) and Car-pooling
LTA issues the following types of licences:
- Ride-Hail Service Operator Licence (RSOL) for providing ride-hail services
- Car-Pool Service Operator Licence (CSOL) for providing car-pooling services
- Vocational licences to PHC drivers
Licensed ride-hailing operators must follow Quality of Service Standards related to safety. LTA requires PHC drivers to meet regulatory requirements and hold a PHC Driver’s Vocational Licence. Under this licence, drivers must abide by a framework of rules and regulations set out in the Vocational Licence Demerit Points System.