From 1 September 2015, providers of third-party taxi booking service with more than 20 participating taxis must hold a certificate from LTA in order to operate1. Interested parties who wish to apply for a certificate can learn more about the key conditions and FAQs and submit this application form to the LTA. A non-refundable application fee of S$400 applies for each registration.
List of providers
These companies are registered and operational providers that have been issued a certificate to operate a third-party taxi booking service.
|Class 1 Providers|
|GrabTaxi||Customer Support / 6655 0005|
|Mass Vehicle Ledger Foundation
||email@example.com / 6817 7177|
|Taman Jurong Radiophone Taxi Servicefirstname.lastname@example.org / 6265 4553|
|Class 2 Providers|
|Boon Lay Garden Radio Taxi Servicesemail@example.com / 6261 4774|
|Islandlink Limousines & Cabs||6100 3132|
|Uncle Teng Limo Transport||6257 2257|
|Woodlands Transport Servicefirstname.lastname@example.org|
If you wish to feedback on a recent taxi experience with one of the registered taxi service provider, you are encouraged to contact the service provider directly.
Alternatively, you can share your feedback with us through our online feedback form or call our hotline at 1800-CALL-LTA (1800-2255-582). You will be required to provide the taxi’s plate number, the name of the registered booking provider, the company which the taxi belonged to, and the date and time of your journey.
You can also feedback on a possible unregistered provider offering third party taxi booking services through our online feedback form or call our hotline at 1800-CALL-LTA (1800-2255-582).
1 Existing providers operating before 1 September 2015 are given 3 months’ grace to apply to LTA and if they do so, they can still continue to operate their service until their application outcome is known.