LTA and SMRT Gear Up for MRT Service Disruption This Weekend

News Releases
16 Sep 2010

1 The public is reminded that there will not be any train services operating between Jurong East and Bukit Batok Stations on 18 & 19 September weekend. This is due to the Land Transport Authority (LTA)'s turnout installation works on the Jurong East Modification Project (JEMP) at Jurong East Station.

2 LTA and SMRT have reviewed the operation for the 4 & 5 September train service disruption between Jurong East and Clementi Stations, and will implement more measures this weekend to further minimise inconvenience to the commuters.

3 "From the feedback we received after the first turnout installation two weeks ago, we know that some commuters were not aware of our service disruption plans despite the publicity. To better prepare the public for this weekend's installation works between Jurong East and Bukit Batok's Stations, we have extended our publicity outreach. Last weekend, LTA officers made house-to-house visits to over 1,000 residents and 600 households in Jurong East. Tomorrow, grassroots leaders will join LTA officers once again to distribute flyers at Jurong East and Bukit Batok Stations," said Mr Chua Chong Kheng, LTA's Group Director, Rail (Thomson & Existing Lines).

4 More prominent directional signs will be put up at strategic locations of the affected stations. Staff will also be deployed, not only at the station concourses and platforms, but onboard the trains as well to provide assistance to commuters and attend to their queries.

5 The queue formation for bus bridging services at Jurong East Station will be adjusted for smoother passenger flow and to facilitate faster boarding. There will also be priority boarding for the elderly and the young.

North-South Line (NSL) Service Operation

6 In order to maintain regular train service on the unaffected stretches of the NSL, the NSL train service will be operated in two loops - from Marina Bay to Bukit Batok Stations and from Marina Bay to Choa Chu Kang Stations. In other words, every alternate train heading towards Bukit Batok Station from Marina Bay Station will terminate its service at Choa Chu Kang Station. The others will terminate at Bukit Batok Station.

7 Commuters going to Bukit Batok and Bukit Gombak Stations are advised to check the terminating station of the incoming train before boarding. Information will be displayed on the rail travel information screens at the platforms, and announced in the four official languages over the stations' and trains' PA system of all NSL stations.

8 The opposite bound from Bukit Batok to Marina Bay Station will be a straight-through train service.

Alternative Transport Modes

9 The public is advised to avoid travelling to the affected areas this weekend. Commuters who need to travel to these areas are strongly encouraged to plan their journey in advance and make use of the following alternative transport options:

a) Alternate Train Route
Commuters can continue their journey by train using the unaffected East-West Line (EWL) to connect to the NSL at City Hall or Raffles Place Interchange Station. Please refer to Annex A for examples of alternative train routes.

Train frequency for the North-South-East-West Line will be improved from the current 6 - 8 minutes to 4.5 minutes over the weekend all day.


b) Existing Bus Services
LTA will closely monitor the ground situation, and work with SBS Transit and SMRT Buses to beef up bus services serving the affected areas where necessary. Commuters can check the PublicTransport@SG portal (publictransport.sg) to plan their journey using these bus services.

c) Bus Bridging Service
LTA and SMRT will provide free bus bridging services to ferry commuters between Jurong East and Bukit Batok Stations. Please refer to Annex B for more information on the bus bridging services. Commuters are advised to consider the additional time required for the transfer from train to the bridging bus and vice versa, when they plan their journeys.

Please refer to Annex C for the estimated travel time for some popular origins and destinations using the different transport options.


10 Information on the service disruption is available on the LTA website (lta.gov.sg), PublicTransport@SG portal and SMRT website (smrt.com.sg). Members of the public can also call the following hotlines for information and assistance:

a) LTA: 1800 - CALL LTA (1800 225 5582)
b) SMRT: 1800-336 8900