A More Seamless and Secure Access to Vehicle Services

News Releases
7 Nov 2018

Move will enhance convenience for the public

In line with Singapore’s Smart Nation drive to develop citizen-centric solutions, the Land Transport Authority (LTA) will be providing vehicle owners with a more seamless and secure access to more vehicle services via the One.Motoring website (www.onemotoring.com.sg). Vehicle owners will enjoy the flexibility to perform a wider range of vehicle-related transactions online, anytime and anywhere. This move will bring greater convenience to the public while enhancing LTA’s operational efficiency.

Personalised and user-friendly interface

2          Since its launch earlier this year, the revamped One.Motoring website has received positive feedback from users for its user-friendly and mobile-responsive interface. It features a personalised dashboard for vehicle owners to view their vehicle details at a glance and easily access a range of popular digital services such as renewal of road tax.

Secure access to new digital services with SingPass/CorpPass

3          From 26 November 2018, vehicle owners will be able to use SingPass/CorpPass 2-Factor Authentication (2FA) for four new digital services on the One.Motoring website: transfer of vehicle ownership; transfer of PARF/COE rebates; transfer of Temporary Certificate of Entitlement (TCOE); and vehicle deregistration. For the transfer of vehicle/rebates/TCOE, buyers can log in using SingPass/CorpPass 2FA to confirm and complete the transfer. This gives buyers greater control over the process and does away with the need to submit hardcopy application forms. It also eliminates the need to separately apply for a Transaction Pin (TPIN) to perform secured transactions with LTA. Likewise, the use of SingPass/CorpPass will make it easier for owners to deregister a vehicle themselves, or to authorise a third party to help them dispose of their vehicle without the need to apply separately for a TPIN.

More digital kiosks available at LTA’s office

4          To cater to users who require access to these digital services, LTA has introduced more digital kiosks at the e-lobby of its Sin Ming Office. Service ambassadors are present to guide users who may require assistance. To further improve service delivery and reduce waiting time, LTA will also shift towards an appointment-based system for counter services by 2020.

E-notifications in place of hardcopy letters

5          To provide vehicle owners with more timely updates, LTA will also replace hardcopy letters – except for summonses – with e-notifications via SMS and e-letters sent to the user’s One.Motoring account. These will alert vehicle owners to follow up on specific transactions, or update them on the status of recent transactions. For instance, when it is time to renew a vehicle’s road tax, owners will receive an SMS alert to log on to the One.Motoring website using SingPass/CorpPass 2FA to retrieve his/her e-letters and to complete the transaction.

6          To allow vehicle owners to adapt to the new system, LTA will provide a six-month transition period from November 2018, during which hardcopy letters will continue to be sent to owners’ addresses alongside e-notifications via SMS and e-letters. All vehicle owners with SingPass/CorpPass will receive a one-time hardcopy letter informing them of the shift to e-notifications before the start of the transition period. Those who prefer to continue receiving hardcopy letters beyond the transition period will have the option to do so.

Applications for Vehicle Entry Permit to be made available online

7          From 26 November 2018, owners of foreign-registered cars and motorcycles will have the option of applying online for a Vehicle Entry Permit (VEP) via the One.Motoring website before entering Singapore. Once their applications have been approved, they may collect and make payment for their VEP/Autopass Cards at LTA’s offices at Woodlands and Tuas Checkpoints. This new digital service is expected to improve convenience for users and reduce waiting time at LTA’s offices. More features, such as online updating of vehicle insurance records, as well as online payment and delivery of VEP/Autopass cards will be rolled out next year.